Golden Mask: Support and warranty handling now at metalldetektoren.de

With immediate effect, we are responsible for technical support, warranty handling and the repair and spare parts service for Golden Mask metal detectors in Germany, Austria and Switzerland – directly, in German and from the hands of active detectorists.

Germany Austria Switzerland

Contact support View Golden Mask detectors

Direct manufacturer agreementAgreement with GM Metaldetectors (Bulgaria)

German-speaking supportPersonal, without a language barrier

Warranty handling in-houseWe coordinate the entire process

Original spare partsCoils & accessories direct from the manufacturer

What changes for you

One point of contact for Golden Mask in the DACH region

Support, warranty and spare parts are now handled centrally by us. Shorter routes, clear responsibilities and advice from people who go detecting themselves.

Clear responsibility

You can reach support, warranty and repair for Golden Mask in one place – without detours via changing contacts.

Short, direct routes

We are in direct contact with the manufacturer in Bulgaria. Issues are clarified quickly instead of being passed back and forth between countries.

Advice from practice

By detectorists for detectorists: more than 30 years of field experience goes into every recommendation on detectors, coils and settings.

Reliable supply

We source search coils, spare parts and accessories directly from the manufacturer – also for older models on request.

The manufacturer

Golden Mask – Bulgarian manufacturer with depth performance

Golden Mask (GM Metaldetectors Ltd.) is a Bulgarian manufacturer that builds its metal detectors in small series and to a high manufacturing standard. Characteristic is the analogue technology: it preserves even the faintest signals from deep finds, which purely digital detectors easily suppress.

The name goes back to a spectacular find: in 2007, a team led by archaeologist Georgi Kitov discovered a funeral mask made of pure gold, around 2,400 years old, in the “Valley of the Thracian Kings” – located with a detector from this manufacturer. This golden mask gave the brand its name.

High depth performanceEven on difficult, highly mineralised ground
Strong iron discriminationReliable separation even in “iron junk”
Unaffected by interference fieldsSearching even possible under power lines
Robust workmanshipDesigned for a long, low-maintenance service life

Model range (selection)

ArgentusDivus HFDivus V3One AltusGM 1+ XtremeGM 4 XtremeGM 7 Deep Hunter (PI series)

Warranty & repair

How your claim is handled – in four steps

Uncomplicated and transparent. Ideally, have your proof of purchase ready – that is the quickest way.

Get in touchContact us by email, phone or via our repair form and describe your issue. Proof of purchase and the model name help us.

Arrange the shipmentWe check your details and give you the exact procedure for the return – including address and checklist.

Inspection & repairThe detector is professionally inspected and repaired – free of charge in the event of a warranty claim. If necessary, we coordinate directly with the manufacturer.

Checked returnYou receive your Golden Mask detector back checked and ready for use. On request with brief feedback on what was done.

Transition arranged: As part of taking over the previous DACH distribution, we will of course continue existing warranties. Your claims from an earlier purchase remain valid within the scope of the manufacturer's warranty.

Frequently asked questions

Everything important about the new Golden Mask service

Does my existing Golden Mask warranty remain valid?

Yes. Existing claims under the manufacturer's warranty remain valid. We take over the handling and continue the support seamlessly – regardless of when you purchased your device.

I bought my Golden Mask elsewhere – can I still use the service?

Yes. The repair and spare parts service is open to all Golden Mask owners in the DACH region. For warranty services, all we need is a valid proof of purchase within the warranty period.

How long is the manufacturer's warranty on Golden Mask devices?

Golden Mask grants a manufacturer's warranty of several years on its metal detectors (usually up to 5 years on the electronics). The exact conditions can be found in the documents for your model – we will be happy to help with any questions.

Can I also get spare parts and coils for older models?

In most cases, yes. We keep common search coils, batteries, headphones and accessories in stock or source them directly from the manufacturer. For rare parts for older models, just ask us.

In which language is support provided?

In German. You speak directly to us – without a language barrier and without a detour via the manufacturer. If necessary, we clarify technical details directly with Bulgaria in the background.

Does the service also apply to customers from Austria and Switzerland?

Yes. We support the entire DACH region – Germany, Austria and Switzerland. For shipments from abroad, we agree the procedure with you on a case-by-case basis.